GENERAL DISPOSITIONS

The sales of Disegno Ceramica s.r.l are subject to the conditions of sale indicated below, which the customer agrees to accept with his order. Any exceptions to the general conditions of purchase can only take place with the written consent of Disegno Ceramica s.r.l.

BARCODE

Disegno Ceramica products are equipped with a bar code that makes it possible to monitor the production activity, having the possibility of identifying the particularities inherent in every single phase of processing: casting, testing, spraying, firing and selection.

GENERAL SALES CONDITIONS

1. No complaints will be accepted after eight days from receipt of the goods. Complaints must be made in writing directly to the headquarters of Disegno Ceramica s.r.l.
2. The goods are sold ex works of Disegno Ceramica s.r.l. and the company reserves the right to dispatch the order in several deliveries, according to the actual availability of the product in its warehouses. The goods travel, even when agreed free at destination, at the risk and danger of the customer. Disegno Ceramica s.r.l. is exonerated from any responsibility if the carrier is not notified of any breakages or shortages, provided that the customer: a) affixes the wording "subject to control" on the copy of the DDT due to the carrier and sender; b) makes a complaint in writing within 24 hours of receipt of the goods.
3. The term of delivery is indicative and not binding. Disegno Ceramica s.r.l. is not responsible for delays or non-delivery, whatever the cause.
4. In case of late payment, commercial interests will be charged at the official discount rate increased by 8 points. Disegno Ceramica s.r.l. reserves the right to suspend or cancel supplies if payments do not proceed within the established terms. Any disputes of any kind do not give the client the right to suspend payments in progress.
5. The indicated prices are intended ex our establishment, packaging included and VAT excluded.
6. For colored production a surcharge of 40% is applied.
7. Weights and measures are to be considered indicative and subject to change. The company reserves the right to make technical and structural changes at any time. Any service, indemnity or compensation for direct or indirect damages that may arise from the installation of defective material are excluded.
8. The company reserves the right to modify or suspend without notice, the production of any item indicated in this list, for production needs.
9. For any controversy between Disegno Ceramica s.r.l. and the client, the Court of Viterbo will always only be competent.

WEIGHTS AND SIZES

The weights and dimensions of ceramic items are subject to slight variations and should be considered approximate; the dimensions of the products, reported in the catalog or brochures, may slightly differ due to manufacturing tolerances of ceramic items.

WARRANTY

Disegno Ceramica s.r.l guarantees the quality of the product and undertakes to replace any pieces that present material or production defects within 5 years from delivery; this guarantee excludes any damage or defects due to external factors that do not fall into the above categories. The Disegno Ceramica guarantee consists only in the replacement of the goods supplied, without any additional costs deriving from the installation. Defective goods must be kept for examination by Disegno Ceramica personnel who will arrange for the replacement of the disputed articles, if necessary.